Payment and Shipping
Delivery times
Found your favorite figure? Then you’ll have it in your hands within 3 to 5 working days of placing your order, unless otherwise noted.In exceptional cases, your chosen product may no longer be in stock when we come to process your order. If that happens, we’ll let you know straight away.
Deliveries within UK (England, Northern Ireland, Scotland, Wales)
Delivery costs vary depending on the order total:
Orders over £50 have free delivery.
Orders under £50 have a delivery charge of £8.95.
For orders over £135 you may get charged for customs fee.
The new members of your schleich® family will be delivered by our logistics partner DHL. We use secure delivery to make sure they arrive safe and sound and don’t get lost.
At the moment we are not able to deliver to the Island: Jersey, Guernsey and Isle Of Man.
Although our animal figures feel right at home all over the world, we are unfortunately not able to deliver to other countries at present.
Payment methods
Money makes the world go round – and you’ll need it for your order too. We offer different payment options:
Credit card
We currently accept Mastercard, Visa, Maestro and Amex credit cards.
Your credit card payments are secured by SSL, just like a tortoise is protected by its shell.
Due to an EU directive, we’re required to use two-factor authentication for credit card payments.
The EU’s Payment Services Directive 2 (PDS2) means that consumers will sometimes need to verify their identity using two factors when making payments online. The required information will be requested in a separate step using a 3D Secure process. This security measure ensures that your credit card is being used only by you and nobody else.
Your identity will be authenticated through your bank’s online service.
Don’t yet have 3D Secure enabled? Get in touch with your bank and ask what options are available.
PayPal, PayPal Express
PayPal or PayPal Express is a simple, secure way to make payments. During the order process, you’ll be redirected to PayPal. If you’re already registered with PayPal, you can log in and pay through your PayPal account.
The PayPal Express button takes you direct to the PayPal log-in without needing to enter your address and payment details, so that you can complete your order even more quickly.
Shop pay
Shop Pay is an online checkout service offered by Shopify. It allows you to store credit card, email, shipping and billing information to make the checkout process faster and more convenient.
During checkout, you will be redirected to Shop Pay to verify your information before returning to checkout to complete the purchase.